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    Legal Section

    Table of Contents

    Terms of Use

    Last Updated May 2018

     
    General Terms and Conditions of Use of the Website 
     
    1. Imprint 
    2. Age
    3. Registration for, and Subscription to, Services
    4. Duration – Termination
    5. Electronic Services
    6. Protection of intellectual property rights
    7. Submissions
    8. Links to other sites and to the Website
    9. Accuracy and Completeness of Information
    10. Exclusion of warranty
    11. Limitation of liability
    12. Indemnity
    13. Applicable Law and Jurisdiction
    14. Privacy
    15. Notice and Takedown Procedures
       
    Welcome to www.gucci.com/hk/home website (hereinafter the "Website"). 
     
    PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE OF THE WEBSITE (HEREINAFTER THE "TERMS OF USE") CAREFULLY BEFORE USING THE WEBSITE. 
     
    The Terms of Use govern the access to, and use of, the Website and the content and services available through the Website (“Services”). 
     
    Use of the Website and of the Services constitutes your full acceptance of these Terms of Use and all guidelines and rules, including but not limited to the Privacy Policy referred to in Section 14 (below) and any other additional terms, conditions, or policies referenced herein and/or available by hyperlink, and of their relevant mandatory nature. These Terms of Use shall apply to all users of the site, including without limitation vendors, customers, merchants, and/or contributors. When registering to use the Website and the Services, you will be asked to agree to be bound by these Terms of Use. You are only authorized to use the Website and the Services if you agree to abide by all applicable laws and the terms of these Terms of Use and you indicate your acceptance during the registration, or subscription, process. If these Terms of Use are construed as an offer, acceptance is limited expressly to these Terms of Use. If you (hereinafter, also “User”) do not agree to be bound by these Terms of Use and to follow all applicable laws, you may not use the Website or the Services. By use of the Website and/or Services, User hereby consents to the admissibility of a printed copy of these Terms of Use in any judicial, administrative, or other proceeding based on or relating to the Website, Services, or the use thereof, to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. 
     
    Gucci reserves the right, at its sole discretion, to modify these Terms of Use from time to time, in which case we will post the revised Terms of Use on this Website. Please consult these Terms of Use regularly. The use of the Website and the Services after such modifications constitutes your full acceptance of the then-current Terms of Use. If you do not agree with the Terms of Use at any time, you may not continue to use the Website or the Services. 
     
     
     
    1. Imprint 
     
    1.1 The Website and its contents are designed, operated and administered by Guccio Gucci S.p.A, an Italian incorporated sole ownership, with registered office in Via Tornabuoni 73r, 50123 Florence, VAT no. 04294710480, number of register of incorporation and Fiscal Code 03031300159, REA number FI-438090, share capital Euro 50,000,000 fully paid-in, subject to the management and coordination of Kering Holland NV, a Dutch company with registered offices in Amsterdam, Netherlands (hereinafter "Gucci", “we”, “us”, “our”). 
     
    1.2 Purchases made through the Website by customers in Hong Kong are processed by GUCCI GROUP (HONG KONG) LIMITED, 16/F Lincoln House, Taikoo Place, 979 King’s Road, Quarry Bay, Hong Kong. 
     
    1.3 The disclosure of contact information described above does not constitute consent to contact for purposes unrelated to the Website and/or Services or for unauthorized purposes, including, but not limited to, marketing. 
     
     
     
    2. Age 
     
    2.1 The Services are generally not intended for persons under the age of eighteen (18) years (or age of majority of the individual's relevant country). If you are under this age, please do not view, use, register for, or subscribe to, the Services. If we learn that you are under eighteen (18) years of age or any other majority age in your country (or fraudulently misrepresented your age during the registration process, if applicable), we will promptly cancel your registration, or subscription, if any, and stop providing you the Services. 
     
     
     
    3. Registration for, and Subscription to, Services 
     
    3.1 You may register for, or subscribe to, our Services as available from time to time on the Website. 
     
    3.2 When registering for, or subscribing to, Services you agree to provide accurate and true information. In the event of any change in the information you provided upon your registration or subscription, you agree to promptly inform us to ensure that you will receive our messages and to prevent Gucci from inadvertently contacting third parties. 
     
    3.3 If you registered for a Service requiring prior authentication (e.g. Account, Wish list), you agree to notify us immediately if you suspect any unauthorized use of your account or access to your password. You are solely responsible for any and all use of your account or password. Gucci is authorized to rely upon any acts or communications it receives under your password as if such acts or communications have been made by you unless Gucci receives explicit prior notice otherwise. 
     
     
     
    4. Duration - Termination 
     
    4.1 Your registration for, or subscription to, one or more Services will be effective upon successful completion of the relevant process. 
     
    4.2 You may terminate your registration for, or subscription to, the Services at any time at your sole discretion by sending an e-mail to assistance@hk-onlineshopping.gucci.com or calling the number [insert phone number for Hong Kong]. We will send an email or other communication confirming your cancellation of your registration or subscription. 
     
    4.3 Without prejudice to other remedies provided by applicable law and under these Terms of Use, in the event you fail to comply with the obligations under these Terms of Use, Gucci will be immediately entitled, at its sole discretion, to cancel your registration or subscription, and/or to block your account and/or deny, restrict, suspend, or terminate your access to the Website and to the Services. Gucci will notify you about the termination or suspension, as applicable, by e-mail or postal mail and your credentials, if any, will be deactivated. Termination of your access or use will not waive or affect any other right or relief to which Gucci may be entitled, at law or in equity. The obligations and liabilities of the parties incurred prior to termination shall survive the termination for all purposes. 
     
     
    5. Electronic Services 
     
    5.1 Certain parts of the Services may require the Services to be provided through electronic communication channels, such as e-mail, text messages, or phone calls. 
     
    5.2 By providing us with your email address and/or telephone number, and if you provide us with your express consent, we may contact you regarding the Services (including for promotional or marketing purposes) by e-mail, text message or phone, as appropriate, and you acknowledge that use of mobile voice or data services may result in charges imposed on you by your network provider and that you will be responsible for such charges. Please see Gucci’s Privacy Policy for more information about how we may contact you if you provide us with your express consent and your rights and options regarding our use of your contact information. 
     
    5.3 You may not use the Website or Services for any illegal or unauthorized purpose or utilize the Website or Services for any purpose in violation of the laws in your jurisdiction (including but not limited to copyright and intellectual property rights regulations). You may not use any hardware or software which may damage or interfere with the proper working of the Website and/or Services or to surreptitiously intercept any communications, data or personal information from the Website. You agree not to interrupt or attempt to interrupt the operation of the Website or Services in any way. 
     
    6. Protection of industrial and intellectual property rights 
     
    6.1 The content on this Website, such as text, graphics, images, photographs, illustrations, trademarks, trade names, service marks, trade dress, logos, software for design, implementation and use of the Website, layout, structure and organization of the content of the Website, the collection and organization of data and information, video clips, musical compositions, audio clips, designs, devices, or any other material (collectively, “Contents”) is protected under domestic and foreign intellectual property laws. Gucci owns all rights and/or license in and to the Contents. Any use of the Contents not expressly permitted by these Terms of Use is a breach of these Terms of Use and may violate copyright, trademark, trade dress, patent and other laws. You understand and agree that, except as stated herein, none of the Contents may be copied, reproduced, distributed, republished, downloaded, displayed, posted, transmitted, modified, or created into derivative works in any form or by any means without the prior written permission from Gucci. Any special rules for the use of other items provided on the Website may be included elsewhere within the Website and are herein incorporated into these Terms of Use by reference. The use of the Contents on any other website or in a networked computer environment for any purpose is prohibited. All rights not expressly granted herein are reserved to Gucci. 
     
     
    7. Submissions 
     
    7.1 Any ideas, suggestions, information, know-how, material, or any other content received by us from you or others through this Website, or through other forms of communication such as mail or email (collectively, “Submissions”), will be deemed to include a royalty-free, perpetual, irrevocable, nonexclusive right and license for us to adopt, publish, reproduce, disseminate, transmit, distribute, copy, use, create derivative works of, display (in whole or part) worldwide, or act on such Submissions without additional approval or consideration, in any form, media, or technology now known or later developed for the full term of any rights that may exist in such Submissions. You expressly acknowledge and agree that you waive any claim to the contrary. You are solely responsible for your Submissions, the consequences of making Submissions, and your reliance on any Submissions. Gucci is not responsible for the consequences of any Submissions. You declare and warrant that the Submissions do not violate any rights of third parties arising from the law or by contract, including, but not limited to, the rights related to the author, trademarks, patents, trade secrets, copyright, confidentiality and any other proprietary or personal rights. To the maximum extent permissible by applicable law, Gucci assumes no voluntary obligation for screening or monitoring Submissions made to this Website by users. If notified by a user of a Submission allegedly in violation of these Terms of Use, Gucci may investigate the allegation and determine in good faith and its sole discretion to the maximum extent permissible by applicable law whether to remove such Submissions. To the maximum extent permissible by applicable law, Gucci assumes no liability or responsibility to users for performance or nonperformance of such activities. Gucci may, but will not be obligated to, use and/or provide any author attributions related to any Submissions. 
     
     
    8. Links to other sites and to the Website 
     
    8.1 This Website may contain links to other websites. Gucci has no control over such websites and, to the maximum extent permissible by applicable law, will not be responsible or liable for any content or anything else related to your accessing or use of any third party websites. 
     
    8.2 Hyperlinks to other websites and references to information, products or services of third parties linked to this Website do not constitute, and should not be interpreted, in any way, as an endorsement by Gucci of such websites, information, products or services. Any question or comment related to these websites must be addressed to the relevant operators. Gucci shall not be responsible for any losses, damages, or other liabilities incurred as a result of use of such sites. 
     
    8.3 You are not permitted to frame or “mirror” this Website or any of its Contents on any other website or to link to any part or section of the Website or its Contents, in whole or in part, without prior written consent of Gucci. 
     
     
    9. Accuracy and Completeness of Information 
     
    9.1 This Website is solely for private, personal and non-commercial use, and the material on this Website is presented for informational and/or promotional purposes only. Gucci makes a reasonable effort to present accurate, complete and updated information on this site, but the information included on the Website and/or Services should not be relied upon or used as the sole basis for making decisions without consulting more accurate, more complete, or more timely sources of information. 
     
    9.2 Unless otherwise specified, the Website and Service are intended to promote Gucci products and services available in Hong Kong. The prices displayed on the Website and Services are quoted in Hong Kong Dollars. 
     
    9.3 The photographs and images of products included on the Website and Services have been portrayed as accurately as possible; however, the settings and specifications of the User's viewing device or display could affect the accuracy of the colors of products portrayed. 
     
    9.4 Some of the products displayed on the Website or Services are available only in specific retail locations in Hong Kong, in certain foreign markets, and/or online through the Website. The quantities of these products may be limited and are subject to return or exchange in accordance with the terms and conditions set forth in the applicable return policy dependent upon the point of purchase. 
     
    9.5 The Website and/or Services may include a button or hyperlink labeled "Find in Store" when viewing a particular Product. Clicking on this link will present you with the option to provide location information so that the Website can display the availability of the selected Product in stores near the location specified. The availability information is updated as frequently as possible but, due to frequent store inventory changes, the availability information is not guaranteed to be accurate. In addition, Products identified as available may no longer be available when you visit the location specified. The in-store price of a Product may vary between stores and may be different from the online price for the same Product. 
     
     
    10. Exclusion of warranty 
     
    10.1 TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THIS WEBSITE, ITS MATERIALS, CONTENTS, AND SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, GUCCI PROVIDES NO WARRANTY OR GUARANTEE IN CONNECTION WITH THIS WEBSITE, ITS MATERIALS, CONTENT, OR SERVICES, INCLUDING, BY WAY OF EXAMPLE, THAT IT WILL ALWAYS BE AVAILABLE, WITHOUT INTERRUPTION OR ERRORS IN FUNCTIONING, THAT DEFECTS WILL BE CORRECTED, OR THAT IT WILL BE SAFE FROM MALICIOUS PROGRAMS (SUCH AS VIRUSES, BUGS, MALWARE OR SIMILAR)), THAT IT IS MERCHANTABLE, OR THAT IT IS SUITABLE FOR ANY PARTICULAR PURPOSES, AND EXPRESSLY DECLINES ANY SUCH WARRANTIES. 
     
    10.2 GUCCI WORKS TO ENSURE THAT THE INFORMATION MADE AVAILABLE THROUGH THE WEBSITE IS ACCURATE AND UP TO DATE. HOWEVER GUCCI CANNOT GUARANTEE THE ACCURACY OF SUCH INFORMATION OR THAT SUCH INFORMATION IS FREE FROM ERRORS OR OMISSIONS AND GUCCI MAKES NO WARRANTY, AND TO THE MAXIMUM EXTENT PERMISSIBLE BY APPLICABLE LAW SHALL HAVE NO LIABILITY, IN RESPECT OF THE SAME. TO THE MAXIMUM EXTENT PERMISSIBLE BY APPLICABLE LAW, GUCCI RESERVES THE RIGHT TO UPDATE AND/OR CORRECT THE CONTENTS OF THE WEBSITE AT ANY TIME WITHOUT NOTICE AND WITHOUT ANY LIABILITY. 
     
     
    11. Limitation of liability 
     
    11.1 THE FOLLOWING LIMITATIONS OR EXCLUSIONS OF LIABILITY ARE VALID AND ENFORCEABLE IN HONG KONG, SPECIAL ADMINISTRATIVE REGION OF THE PEOPLE'S REPUBLIC OF CHINA TO THE MAXIMUM EXTENT PERMISSIBLE BY APPLICABLE LAW. 
     
    11.2 YOU ARE RESPONSIBLE FOR EVALUATING THE INFORMATION AND CONTENT OBTAINED THROUGH THE WEBSITE. BY USING THE WEBSITE YOU UNDERTAKE ALL RISKS CONNECTED TO THE RELEVANT USE AND TO TAKE FULL RESPONSIBILITY FOR ANY FAILURE IN THE USE, LOSS OF DATA AND COSTS ASSOCIATED WITH ALL NECESSARY SERVICE AND MAINTENANCE OF HARDWARE AND / OR SOFTWARE USED IN CONNECTION WITH THE WEBSITE. 
     
    11.3 TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW AND SUBJECT TO THE LIMITATIONS SET FORTH IN SECTION 11.4, YOU ALSO UNDERTAKE NOT TO HOLD US, OUR LICENSORS, SERVICE PROVIDERS, AGENTS, OFFICERS, OR DIRECTORS, LIABLE, IN ANY WAY, FOR ANY POSSIBLE DAMAGES INCLUDING WITHOUT LIMITATION DIRECT OR INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, LOSSES OR EXPENSES ARISING OR RESULTING FROM THE USE OF THIS WEBSITE, THE SERVICES, ITS CONTENTS OR RELATED TO IT, OR ANY LINKED SITE OR USE THEREOF OR INABILITY TO USE BY ANY PARTY, OR IN CONNECTION WITH ANY FAILURE OF PERFORMANCE, ERROR, OMISSION, INTERRUPTION, DEFECT, DELAY IN OPERATION OR TRANSMISSION, COMPUTER VIRUS OR LINE OR SYSTEM FAILURE, EVEN IF THEY ARE ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, LOSSES OR EXPENSES. 
     
    11.4 NOTHING IN THESE TERMS OF USE SHALL EXCLUDE OR LIMIT (I) OUR LIABILITY IN CASE OF DEATH OR PERSONAL INJURY RESULTING FROM OUR NEGLIGENCE; (II) OUR LIABILITY IN CASE OF FRAUD, FRAUDULENT MISREPRESENTATION OR GROSS NEGLIGENCE; AND/OR (III) ANY OTHER LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED BY APPLICABLE LAW. 
     
     
    12. Indemnity 
     
    12.1 To the maximum extent permitted by applicable law and subject to the limitations set forth in Section 11.4, you agree to indemnify and hold Gucci, and each of its parents, subsidiaries and affiliates, and their respective officers, directors, shareholders, legal representatives, attorneys, agents, partners, employees and successors and assigns, harmless from and against any damage, loss, liability, claim, demand, cost or expense (including reasonable attorneys' and professionals’ fees and court costs) arising out of or relating to any Submissions you make to us, or any breach by you of these Terms of Use. 
     
     
    13. Applicable Law and Jurisdiction 
     
    13.1 To the maximum extent permissible by applicable law, these Terms of Use and any non-contractual obligations arising out of or in relation to the Terms of Use shall be governed by and will be interpreted in accordance with the laws of  Hong Kong, Special Administrative Region of the People’s Republic of China (without regard to its conflict of law provisions).
     
    Any dispute arising from the Terms of Use shall be subject to the exclusive jurisdiction of the courts of Hong Kong, Special Administrative Region of the of the People’s Republic of China.   
     
    13.2 The headings used in this agreement are for reference purposes only and do not have contractual or binding effect. 
     
    13.3 If any provision herein is held invalid or unenforceable for any reason, the remaining provisions of these Terms of Use will not be affected. In such event, the invalid or unenforceable provision will be replaced by a provision that comes closest to the original intent of the invalid or unenforceable provision or will be modified to conform to the most expansive permissible reading under the law consistent with the intention of the invalid or unenforceable provision. 
     
    13.4 The terms and conditions set forth herein constitute the entire agreement and understanding between the User and Gucci with respect to the subject matter set forth in the Website and/or Services and supersede all prior or contemporaneous communications or proposals, whether written or oral, and supersede all contrary representations contained in the Website and/or Services, including but not limited to any statements of policy or answers to frequently asked questions. 
     
    13.5 Gucci’s waiver of any provision of these Terms of Use, failure to insist on strict performance of any term herein or failure to take advantage of any of its rights with respect to these Terms of Use will not operate to excuse performance or waive any such right to require strict performance at any future time. 
     
     
    14. Privacy 
     
    14.1 By using the Website or the Services, or by uploading or providing any personal information to Gucci, you agree to the terms of our Privacy Policy, which explains how Gucci treats your personal information and protects your privacy when you use the Website and the Services. Please read the Privacy Policy carefully. 
     
     
    15. Notice and Takedown Procedures 
     
    15.1 If you believe any Submissions accessible on or from the Website infringes your copyright, you may request removal of those materials (or access thereto) from this Website by contacting Gucci (address identified below) and providing the following information: 
     
    (i) Identification of the copyrighted work that you believe to be infringed. Please describe the work, and where possible include a copy or the location (e.g., URL) of an authorized version of the work. 
    (ii) Identification of the Submission that you believe to be infringing and its location. Please describe the Submission, and provide us with its URL or any other pertinent information that will allow us to locate the Submission. 
    (iii) Your name, address, telephone number, and (if available) email address. 
    (iv) A statement that you have a good faith belief that the complained of use of the work is not authorized by the copyright owner, its agent, or the law. 
    (v) A statement that the information you have supplied is accurate, and indicating that “under penalty of perjury,” you are the copyright owner or authorized representative. 
    (vi) A signature or the electronic equivalent from the copyright holder or authorized representative. 
     
    15.2 Our address for copyright issues relating to this Website is as follows: 
     
     
    GUCCI GROUP (HONG KONG) LIMITED
    16/F Lincoln House, Taikoo Place, 979 King’s Road, Quarry Bay, Hong Kong 
    assistance@hk-onlineshopping.gucci.com
     
     
    15.3 In an effort to protect the rights of copyright owners, Gucci maintains a policy for the termination, in appropriate circumstances, of users of this Website who are repeat infringers.

    Terms of Sale

    Last Updated August 2018.

    General Conditions of Sale 

    1. General provisions 
    2. Identification of the vendor 
    3. Information on Products and their availability 
    4. Price 
    5. Execution of the contract 
    6. Method of payment 
    7. Transport and delivery 
    8. Shipping and delivery confirmation 
    9. Wrapping or packaging 
    10. Exchanges and Returns 
    11. Personalized Products 
    12. Exchanges 
    13. Lack of conformity 
    14. Guarantee of authenticity and intellectual property rights 
    15. Applicable law and Jurisdiction 
    16. Warranty 
    17. Limitation of liability 
    18. Contacts 

    IMPORTANT NOTICE 

    PLEASE READ THE GENERAL CONDITIONS OF SALE SET FORTH BELOW VERY CAREFULLY. THE GENERAL CONDITIONS OF SALE FOR GUCCI PRODUCTS PURCHASED THROUGH THE WEBSITE (DEFINED BELOW) ARE LIMITED TO THOSE CONTAINED HEREIN. ANY ADDITIONAL OR DIFFERENT TERMS OR CONDITIONS IN ANY FORM DELIVERED BY CLIENT (DEFINED BELOW) ARE HEREBY DEEMED TO BE MATERIAL ALTERATIONS AND GUCCI HEREBY GIVES EXPLICIT NOTICE OF OBJECTION TO THEM AND REJECTION OF SUCH TERMS. 

    BY SUBMITTING ANY ORDER THROUGH THE WEBSITE, CLIENT AGREES TO BE BOUND BY AND ACCEPTS THESE TERMS AND CONDITIONS. 


    1. General provisions 

    1.1. These general conditions of sale (hereinafter, “General Conditions”) apply to all sales of Gucci products (hereinafter, “Products” or “Product”) carried out through the 
    www.gucci.com/hk/home website (hereinafter, “Website”). 

    1.2. Selling of Products -regulated under these General Conditions- is only available to consumers over the age of eighteen (18) years (or the age of majority of the individual's relevant country) (hereinafter, “Clients” or “Client”) being natural persons that obtain Products for personal, family, or household purposes. Client is prohibited from purchasing any Product from the Website for purposes of resale by you or any other person, and Gucci expressly disclaims any warranty or claim for damages, consequential or otherwise, resulting from Client's intent or attempt to resell any Product purchased from the Website. 

    1.3. The language of any contract of sale through this Website shall be English. 

    1.4. Clients are required to carefully read these General Conditions, which are available on the Website to enable Clients to acknowledge, store and reproduce them. Contracts of sale executed with the Clients will be archived by Gucci for the retention period required by applicable law. 


    2. Identification of the vendor 

    2.1 The vendor is GUCCI GROUP (HONG KONG) LIMITED, a company that is part of the Kering Group. Gucci’s registered office is located at 16/F Lincoln House, Taikoo Place, 979 King’s Road, Quarry Bay, Hong Kong. 

    3. Information on Products and their availability 

    3.1. Information on Products (along with the relevant Product codes) and relevant prices are available on the Website. Gucci reserves the right to make adjustments to the pricing and/or description or features of Products for reasons including, but not limited to, changing market conditions, Product discontinuation, material unavailability, changes to manufacturing processes, and errors in advertisements. 

    3.2. The Products available on the Website are a selection of items normally available in stores; however, Gucci does not provide any warranty to the Client relating to the availability in the stores of the Products available in the Website. The photographs and images of products included on the Website and Services (as defined in the Website 
    Terms of Use) have been portrayed as accurately as possible; however, the settings and specifications of the Client's viewing device or display could affect the accuracy of the colors of Products portrayed. The information included on the Website and/or Services should not be relied upon or used as the sole basis for making decisions without consulting more accurate, more complete, or more timely sources of information.

    3.3. Gucci reserves the right at any time to limit quantities and/or type of Products available from the Website. The style, models and colors of the Products described on the Website may be changed without notice. During the purchasing process, a manual response will inform the Client if the order cannot be processed due to the unavailability of the ordered Product. 

    3.4. The maximum number of pieces for each Product that may be included by the Client in the order proposal is five pieces. 

    3.5.  For further information about any Product and its availability, the Client may contact the nearest authorised Gucci store, or an online sales associate by email at assistance@hk-onlineshopping.gucci.com, or by calling Client Services a(+852) 5806 2999 for English, (+852) 5806 3222 for Cantonese (廣東話) or (+852) 5806 0666 for Mandarin (国语). Our Client Services agents are available Monday to Friday from 9 AM to 8 PM and Saturdays from 9 AM to 6 PM (except Statutory Holidays and days of severe weather).

    3.6. Gucci shall not be liable for errors occurring as a result of a failure of the Client’s connection to the Website.

    4. Price 

    4.1. The prices of the Products are indicated on the Website in Hong Kong Dollars and are exclusive of all applicable surcharges. Delivery costs, when applicable, shall be added to the price of the Products and are indicated separately on the order form. 

    4.2. Gucci regularly verifies that prices of the Products displayed on the Website are correct; however, Gucci cannot guarantee the absence of errors. In the event a Product is listed at an incorrect price, Gucci reserves the right, prior to delivery, to refuse or cancel orders placed for the Product listed at the incorrect price, regardless of whether the order has been confirmed or payment has been made. In such circumstances, Gucci shall offer the Client the opportunity to purchase the Product at the correct price. If the Client's credit card or PayPal account has already been charged for the purchase and the order is cancelled prior to delivery, Gucci will issue a credit to Client's credit card or PayPal account. 

    4.3. Gucci offers price adjustments for online purchases on first markdown only. Specifically, if a Product has been reduced from its full price, Gucci will credit the Client the difference. A price adjustment request must be made within ten (10) days of the order date for the price adjustment to be honored. The Client must contact Gucci by sending an email to 
    assistance@hk-onlineshopping.gucci.com. Gucci will refund the adjusted amount in the original form of payment. Please note that a different price adjustment policy may be applicable for in-store purchases. 


    5. Execution of the Contract 

    5.1. The essential characteristics and the price of each Product are displayed on the Website. The information displayed on the Website does not represent an invitation to treat by Gucci. 

    5.2. Before submitting an order through the Website, Client shall read carefully all the instructions provided during the purchase procedure (also with regard to the delivery charges, the return policy and the Privacy Policy statement), along with these General Conditions. 

    5.3. To purchase a Product, Client must (i) include the selected Product in the “Shopping Bag” by clicking on the relevant button, (ii) fill in the order proposal, (iii) select the payment method, (iv) accept the General Conditions and (v) send the order proposal to Gucci through the Website. 

    5.4. Sending of the order constitutes an offer to purchase the selected Product, regulated under these General Conditions and binding for the Client (with no prejudice to the return policy under Section 10). The sending of the order proposal by the Client obligates the Client to pay the price of the ordered Product(s) if the order is accepted and confirmed by Gucci. 

    5.5. Any error/change in data entered by the Client in the order proposal may be corrected by the Client by following the process described on the Website, before sending the order proposal (by way of example: Client may change the quantity of Products that they intend to purchase by adding or removing one or more Products from their “Shopping Bag”). 

    5.6. Without prejudice to the use of data described in the 
    Privacy Policy statement, the order proposal and the Client’s data related to that order proposal may be kept by Gucci for the period required by applicable legislation. 

    5.7. An order proposal may be refused by Gucci prior to acceptance and confirmation of the order by Gucci at its sole discretion, including but not limited to the following circumstances: 

    (i) the Products are not available (with no prejudice to the provision set out under Sections 3.3 and 5.9); or
    (ii) reported, or suspected, fraudulent or illegal activities, including suspected purchases for resale or commercial purposes; or
    (iii) the Client has not fulfilled his/her obligations with respect to a prior contract executed with Gucci. 

    5.8. The contract between Gucci and the Client is executed upon receipt by the Client of the acceptance and confirmation by Gucci of the order proposal sent through the process set out on the Website. The acceptance (or the refusal) by Gucci shall be sent to the Client via e-mail at the address provided by the Client in the order proposal ("Order Confirmation"). 

    5.9. In case of unavailability of one or more of the ordered Products, the Client will receive an e-mail duly informing him about the unavailability of the Products. In this case, the order proposal will be cancelled or partially accepted only as to the available Products. In case of partial acceptance, the Client shall pay (or shall be charged, in case of payment through the credit card) only the price of the available Products. 

    5.10. The Order Confirmation will include a summary of the essential characteristics of the purchased Products, a detailed indication of the price and means of payment, information on delivery charges, information on the conditions and methods to exercise the right of withdrawal, including information on the return policy, the address to which complaints may be addressed, information on support services and on existing commercial terms. 

    Title to Products and risk of loss or damage during shipment pass from Gucci to Client upon delivery to the destination specified by the Client. 


    6. Method of payment 

    6.1. Payment of the price of the Products included in the order proposal and delivery charges shall be paid by the Client by credit card, PayPal or other means acceptable to Gucci. 

    6.2. Gucci accepts payments made with the following methods of payment: Visa; MasterCard; American Express; and PayPal. 

    6.3. The transactions will be charged to the Client’s credit card only after: 

    (i) the credit card data has been verified; 

    (ii) the authorization to charge the card has been received from the issuer of the card used by the Client; 

    (iii) the availability of the Product has been confirmed by Gucci; and 

    (iv) the order is ready to be shipped.


    6.4. Notwithstanding Clause 6.3, in relation to customized products, full payment will be taken upfront upon placement of the order once the credit card data has been verified and the authorization to charge the card has been received from the issuer of the card used by the Client.

    6.5 No charge shall be made at the moment of transmission of the order proposal, with the exception of the temporary charge of HK$0.00 or HK$1.00 necessary to confirm the credit card’s validity, if any. It is understood that once the order is accepted and confirmed by Gucci, the temporary charge will be cancelled and replaced by the amount due by the Client. In the event that the order is cancelled by Gucci for any reason, this temporary charge will be cancelled as well. 

    6.6. In the event that, for any reason, it is impossible to charge the amount due by the Client prior to acceptance and confirmation of the order by Gucci, the contract will not be executed and the order will be cancelled. 


    7. Transport and delivery 

    7.1. Products will be delivered to the address specified by the Client in the order proposal. 
    The signature of the Client (or of a nominated representative) will be required at the time of delivery. Products may not be left unattended, despite permission of the Client to do so. Gucci will not deliver to PO boxes.  In addition, Gucci cannot be held responsible for unanticipated delivery delays beyond Gucci’s control.


    7.2. For each order, Gucci shall invoice the Products by e-mail or by mail to the Client, pursuant to any applicable laws and regulations. The invoice will be based upon the information provided by the Client at the time of the order. No alterations to the invoice are possible after the invoice has been issued. 

    7.3. Unless otherwise specified by Gucci from time to time, delivery charges shall be borne by the Client and are indicated separately on the order form and invoice. 

    7.4. All orders are processed Monday through 
    Saturday, excluding Sunday, holidays and days of severe weather.

     

    7.5. To estimate the total delivery time for a purchase, please refer to the Product(s) availability message indicated on the Product Page, and allow up to two business days from the date on which the Client’s credit card is authenticated, for Gucci to process the order for shipment, in addition to the time indicated by the Client’s preferred shipping method.

     

    7.6. Orders placed under the “Express” method are expected to be delivered 1 to 3 (one to three) business days from the time the order is shipped.

     

    7.7. Orders placed with same day deliveries are expected to be delivered as follows:

    (i)    Orders placed by 10:00 AM (Hong Kong time) Monday through Saturday will be delivered by 5:00 PM (Hong Kong time) on the same day

    (ii)   Orders placed between 10:00 AM and 2:00 PM (Hong Kong time) Monday through Saturday will be delivered between 5:00 and 9:00 PM on the same day


    7.8. Gucci recommends reviewing the order details on the order review page before submitting an order proposal, or in the order confirmation email that is sent to the Client shortly after the order is placed. Some business addresses may not accept shipments on Saturdays. To ensure Saturday delivery, please confirm that the applicable shipping address can accommodate Saturday deliveries.


    7.9. Unless otherwise specified in the Order Confirmation, the purchased Product(s) will be delivered within 30 (thirty) days from the date of the Order Confirmation (except in the event that a force majeure event or unforeseeable circumstance occurs). In case the delivery has not occurred within the above indicated term, the Client (by sending an e-mail to the e-mail address 
    assistance@hk-onlineshopping.gucci.com) shall provide Gucci with a further ten (10) days to deliver the Product; provided that, in case of failure to comply with such term after receipt of the specified notice, the Client’s remedies shall be limited exclusively to termination of the contract and refund of payment received. 

    7.10. The purchased Product(s) shall be delivered by a carrier selected by Gucci (hereinafter, “Carrier”). Deliveries (whereas Same-Day Deliveries or Express Deliveries) are processed Monday through Saturday, excluding Sunday, holidays and days of severe weather.


    7.11. At the time of delivery of the Products by the Carrier, the Client (or a nominated adult representative) is required to verify: 

    (i) that the number of items being delivered corresponds to that indicated on the delivery note; and 

    (ii) that the packaging and its seals are intact, undamaged, not wet or altered in any manner. 

    Any damages to the packaging and/or the Product, or discrepancies in the number of items or documentation must be immediately indicated in writing on the Carrier’s delivery receipt and reported to Gucci via email (
    assistance@hk-onlineshopping.gucci.com) or phonecall ((+852) 5806 2999 for English, (+852) 5806 3222 for Cantonese (廣東話), (+852) 5806 0666 for Mandarin (国语)).  Except to the extent permitted under applicable laws, once the Carrier’s delivery receipt has been signed and no objection has been raised by the Client, the Client may not make any objection to the exterior characteristics of the delivered parcel. 

    7.12. If your order consists of multiple items, or pre-order styles, these items may be sent and charged separately.

     
    8. Shipping and delivery confirmation 

    8.1. Gucci shall send to the Client a Shipping Confirmation via e-mail once the Products are dispatched and a further e-mail once the Products have been delivered. 


    9. Wrapping or packaging 

    9.1. Products purchased from the Website are delivered with the same Gucci standard packaging as provided in Gucci stores. 


    10. Exchanges and Returns 

    10.1. For online purchases, Gucci will accept Products in their original condition and in the original packaging for a refund of the purchase price when accompanied by the original invoice. Please note that a different return policy may be applicable for in-store purchases. 

    10.2. Full-price Products must be returned within 14 days from the date of delivery to Gucci.com or to a Gucci boutique within Hong Kong. However, all PayPal purchases and online exclusive products, must be returned exclusively to Gucci.com.

     

    10.3. Products purchased online cannot be returned to outlet stores, department stores or other wholesale distributors.


    10.4. 
    The amount paid by the Client shall be reimbursed by Gucci, through the payment system used by the Client for the purchase, within 14 (fourteen) days after the returned Product has been delivered to Gucci. Once a reimbursement is performed, Gucci is not responsible for processing times of individual financial institutions.

     

    10.5. Following the reimbursement to the Client, an automated email will be sent to the Client on the email address provided in the order proposal, detailing the return of the Product. Please note the original shipping charges incurred at the time of purchase are non-refundable.


    10.6. Corporate gifts must be returned exclusively to Gucci.com within 14 days from the date of delivery. 

    10.7. Fragrances may be returned if unopened and in the original cellophane wrapping within 14 days from the date of delivery.


    10.8. Any Product that has been worn, used, altered or damaged will not be accepted. Certain Products, such as jewelry, watches, sunglasses, and ready-to-wear, are shipped with a return tag attached. Returns on these specific Products will only be honored if the return tag remains intact. 

    10.9. Easy-to-follow return instructions are included with each shipment. Every effort will be made to ensure a prompt refund and an email notification will be sent once the return has been processed. 

    10.10. To the maximum extent permissible under applicable law, Gucci reserves the right to refuse return of any Product that does not meet the above return requirements in Gucci’s sole discretion. 

    10.11. All Products must be returned by a courier designated by Gucci.

     

    10.12. Where a Product is returned through a courier dispatched by Gucci, the courier is only authorised to deliver the Product to Gucci.  The courier is not otherwise authorised to verify the condition of the Product or agree to the reason given by the Client. If Gucci exercises the aforesaid right to refuse return of the Product after receiving it from the courier, Gucci shall notify the Client and the Client shall retrieve the Product.

    11. Personalized Products 

    To the maximum extent permissible by applicable law and in accordance with applicable laws governing the purchase and sale of special goods made to order, withdrawals, cancellations, exchanges or returns are not accepted for orders of customized products such as, for example but not limited to, those with the Client’s initials engraved on the Product. The Client is advised that images, photographs and samples of the engraving may differ from the appearance of the actual Product. 


    12. Exchanges 

    Gucci.com cannot accommodate automatic exchanges at this time, with the exception of orders placed through PayPal.

    For credit card orders, the Client must return the original Product that the Client wishes to exchange, using the procedure described in Section 10 above.  The exchange will be processed by Gucci as a new order of the Client subject to the same terms and conditions as set out in these General Conditions for the initial order. The new order is placed by Gucci on behalf of the Client immediately after the reimbursement has been processed. 

    For PayPal orders, automatic exchanges are possible.  The client will be charged/refunded only the difference in price (if any) between the items exchanged, and, if applicable, a delivery charge.

    Please note that new orders are subject to merchandise availability. Gucci will inform the Client if Gucci is unable to fulfill the new order. 


    13. Lack of conformity 

    13.1. If a Product sold by Gucci has manufacturing defects or in any case of alleged lack of conformity of Products sold by Gucci, the Client must immediately contact Online Support by email to 
    assistance@hk-onlineshopping.gucci.com, or by ordinary mail to the following address: 

    GUCCI GROUP (HONG KONG) LIMITED

    Attn: Clients Service
    16/F Lincoln House, Taikoo Place, 979 King’s Road, Quarry Bay, Hong Kong

    13.2. In the event that the Client seeks to have the Product repaired or replaced due to lack of conformity pursuant to this Section 13, delivery costs for returning the Product to be repaired or replaced shall be borne by Gucci, as well as any costs related to the delivery to the Client of the repaired or replaced Product. 


    14. Guarantee of authenticity and intellectual property rights

    14.1. Gucci guarantees the authenticity of all Products purchased on the Website. Products bearing the Gucci trademark are produced with materials, are manufactured by artisans, and are all rigorously and fully MADE IN ITALY, with the sole exception of timekeeping Products, which are made in Switzerland, and perfumes, which are made in France. 

    14.2. The “Gucci” trademark, together with the set of figurative and non-figurative trademarks, service marks, present in the Products, the relevant accessories and/or packaging, marks consisting of shapes of goods, that are subject to registration or otherwise, together with all the illustrations, images and places protected by copyright, and more generally all the intellectual property rights relating to the Products, are and remain the exclusive property of the companies of Gucci Group (Hong Kong) Limited for Hong Kong SAR and Guccio Gucci S.p.A for other countries, companies belonging to the Kering Group. 


    15. Applicable law and construction; Jurisdiction;


    15.1. These General Conditions and, therefore, the Contracts executed with the Clients, are governed by and must be interpreted in accordance with the laws of the Hong Kong Special Administrative Region of the People's Republic of China without regard to its conflict of laws provisions or choice of law rules. The General Conditions shall not be subject to the United Nations Convention on Contracts for the International Sale of Goods.

    Any dispute arising from the Terms of Sales shall be subject to the exclusive jurisdiction of the courts of Hong Kong, Special Administrative Region of the of the People’s Republic of China.   

    15.2. The headings used in these General Conditions are for reference purposes only and do not have contractual or binding effect. 

    15.3. If any provision herein is held invalid or unenforceable for any reason, the remaining provisions of these General Conditions will not be affected. In such event, the invalid or unenforceable provision will be replaced by a provision that comes closest to the original intent of the invalid or unenforceable provision or will be modified to conform to the most expansive permissible reading under the law consistent with the intention of the invalid or unenforceable provision. 

    15.4. The terms and conditions set forth herein constitute the entire agreement and understanding between the Client and Gucci with respect to the subject matter set forth herein and supersede all prior or contemporaneous communications or proposals, whether written or oral, and supersede all contrary representations contained in the Website, including but not limited to any statements of policy or answers to frequently asked questions. 

    15.5. Gucci’s waiver of any provision of these General Conditions, failure to insist on strict performance of any term herein or failure to take advantage of any of its rights with respect to these Terms of Sale will not operate to excuse performance or waive any such right to require strict performance at any future time. 


    16. Warranty

    16.1. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ALL PRODUCTS SOLD THROUGH THE WEBSITE ARE SOLD "AS IS" WITH NO WARRANTIES EXCEPT AS STATED IN LIMITED WARRANTY CARDS AND BOOKLETS ACCOMPANYING SPECIFIC PRODUCTS. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, GUCCI AND ITS AFFILIATES HEREBY EXPRESSLY DISCLAIM ALL OTHER WARRANTIES EITHER EXPRESS OR IMPLIED, RELATED TO PRODUCTS, INCLUDING, BUT NOT LIMITED TO, ANY WARRANTY OF TITLE, ACCURACY, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, WARRANTY OF NONINFRINGEMENT, OR ANY WARRANTY RELATING TO THIRD PARTY SERVICES. Client acknowledges that no employee of Gucci or its affiliates is authorized to make any representation or warranty on behalf of Gucci or any of its affiliates that is not in these General Conditions. Gucci also makes no warranties to the Client with regard to the applicability of all laws and regulations affecting, without limitation the manufacture, performance, sale, packaging and labelling of the Products which are in force within the Client’s territory. 


    17. Limitation of Liability

    17.1. THE FOLLOWING LIMITATIONS OR EXCLUSIONS OF LIABILITY ARE VALID AND ENFORCEABLE IN HONG KONG, SPECIAL ADMINISTRATIVE REGION OF THE PEOPLE'S REPUBLIC OF CHINA TO THE MAXIMUM EXTENT PERMISSIBLE BY APPLICABLE LAW; HOWEVER SOME OTHER JURISDICTIONS DO NOT ALLOW ALL OR PART OF THE FOLLOWING LIMITATIONS OR EXCLUSIONS OF LIABILITY AND, IF REQUIRED BY APPLICABLE LAW, THE CONTENTS OF THIS SECTION MAY NOT APPLY TO THE CLIENT. 

    17.2. TO THE MAXIMUM EXTENT PERMISSIBLE BY APPLICABLE LAW, AND NOTWITHSTANDING THE FAILURE OF ESSENTIAL PURPOSE OF ANY REMEDY SET FORTH HEREIN, GUCCI AND ITS AFFILIATES OR AGENTS WILL NOT BE LIABLE FOR: (A) ANY INCIDENTAL, INDIRECT, SPECIAL, OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO, LOSS OF PROFITS, BUSINESS, REVENUES OR SAVINGS, INCLUDING IN THE EVENT THAT GUCCI HAS BEEN ADVISED OF THE POSSIBILITIES OF SUCH DAMAGES OR IF SUCH DAMAGES ARE OTHERWISE FORESEEABLE, IN EACH CASE, WHETHER A CLAIM FOR ANY SUCH LIABILITY IS PREMISED UPON BREACH OF CONTRACT, WARRANTY, NEGLIGENCE, STRICT LIABILITY OR OTHER THEORY OF LIABILITY; OR (B) ANY CLAIMS, DEMANDS OR ACTIONS AGAINST CUSTOMER BY ANY THIRD PARTY. 

    17.3. TO THE MAXIMUM EXTENT PERMISSIBLE BY APPLICABLE LAW, NOTHING IN THESE GENERAL CONDITIONS SHALL EXCLUDE OR LIMIT (I) GUCCI’S LIABILITY IN CASE OF DEATH OR PERSONAL INJURY RESULTING FROM GUCCI’S NEGLIGENCE; (II) GUCCI’S LIABILITY IN CASE OF FRAUD, FRAUDULENT MISREPRESENTATION OR GROSS NEGLIGENCE; AND/OR (III) ANY OTHER LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED BY APPLICABLE LAW. 

    17.4. Gucci will not be responsible for and no liability shall result to Gucci or any of its affiliates for any delays in delivery or in performance which result from any circumstances beyond Gucci’s reasonable control, including, but not limited to, Product unavailability, carrier delays, delays due to fire, severe weather conditions, failure of power, labor problems, acts of war, terrorism, embargo, acts of God or acts or laws of any government or agency. Any shipping dates or delivery dates represented by Gucci are estimates only. 


    18. Contacts 

    18.1. For further information and assistance with the Website or on the methods of purchase online, the Client may contact Gucci by mail, telephone or email, as set forth below: 

    GUCCI GROUP (HONG KONG) LIMITED

    16/F Lincoln House, Taikoo Place,

    979 King’s Road, Quarry Bay

    Hong Kong
    assistance@hk-onlineshopping.gucci.com

    (+852) 5806 2999 (English)

    (+852) 5806 3222 (Cantonese / 廣東話)

    (+852) 5806 0666 (Mandarin / 国语)

    Our Client Services agents are available Monday to Friday from 9 AM to 8 PM and Saturdays from 9 AM to 6 PM (except Statutory Holidays and days of severe weather).

     

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